Frequently Asked Questions

Answers to the most frequent questions by Best Athens Tours

Do you offer private tours?

Yes, we offer only private tours for individuals, couples, families and small groups

Do you offer share tours?

We do not offer share tours. We offer private tours

Where do I meet you?

In our response form you will receive inform about the pickup point. General, the point is the places where you have add in the GET AN OFFER form. For example the hotel or the apartment for the pickups in the city, the arrival hall of Athens airport and the docking place for the harbors.

Does the driver speak English?

Yes, the driver at least speaks English.

Does the driver smoke in the vehicle?

No, the driver never smokes in the vehicle. Most of the drivers are not smokers.

How do I know that my tour is confirmed?

When you will book the tour, you will receive a automatically form for the new booking with all the useful details.

Can I cancel my tour? Yes, you can cancel the booked tour

This information can be found in either the Terms & Conditions page.

If you have a confirmed booking, this information is also located at the bottom of your BEST ATHENS TOURS voucher / ticket.

Can I book over the telephone?

Best Athens Tours is a tour operator offering to its clients an online telephone service and we offer 24 hour, 7 days a week customer service via email to support your booking questions.

I'm not staying in a hotel, what is the closest pick up point?

You will need to provide the nearest major hotel or apartment to where you are staying, and enter these details as the pickup in your booking request. Alternatively you can make your way to the main departure point.

Can I get dropped off after my tour to my hotel or in the city?

This depends on your interest and priority. You will need to fill in the preferred drop off point before you will book the tour.

Are you offering special group rates?

General, we provide special offers or extra discounts whole year.

What languages are available for this tour?

The majority of the tours and services provided by Key tours are available in English only. In some cases, you may be able to select a language option (where available). In some cases the tour contacted in two languages.

I have not received a reply to my emails.

Some email internet providers can mark general booking emails such as those sent from Best Athens Tours as “spam” – please check your spam folder for previous email replies.

When do I receive confirmation of my booking?

The confirmation process depends upon the booking conditions. These are explained in the Additional Information field, located on the GET AN OFFER form. Most tours are confirmed within 4-24 hours.

Are you offering Travel Insurance?

We are sorry but we are not offering travel insurance. But we cover you with insurance during the driving time. Please contact your insurance advisor or broker.

Can I book more than one tour at a destination?

You may book any number of tours available in any destination, depending upon your available time. If you are booking more than one tour in the same city, please allow sufficient time in between tours, to allow for traveling between departure points. Each tour must be booked separately, as each individual tour requires a separate confirmation, voucher and credit card transaction.

Can I change/amend my booking?

It may be possible to amend your booking, however this depends upon the type of required amendment and the period you may need it.

What do I do if I am delayed for my tour?

There is no guarantee that you will be able to join your tour on a later departure, as they may be fully booked. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. Check also for cancellation penalties.